Privacy Policy

Privacy Policy

Effective Date: July 23, 2026
Business Name: Stone Creek Urgent Care, PLLC (“Stone Creek Urgent Care,” “Stone Creek,” “we,” “us,” or “our”)
Website: https://stonecreekuc.com/
Email: wecare@stonecreekuc.com
Phone: 737-344-4900
Address: 2586 South Interstate 35, Suite 114, San Marcos, Texas 78666

1. Introduction

This Privacy Policy describes how Stone Creek collects, uses, discloses, and protects information obtained when you:

This Privacy Policy primarily addresses general website and consumer information.

It does not replace Stone Creek’s Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with healthcare treatment, payment, and operations.

If this Privacy Policy conflicts with Stone Creek’s applicable Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices will control with respect to that protected health information.

2. Information We Collect

The information Stone Creek collects depends on how you interact with us.

2.1 Information You Provide Directly

Stone Creek may collect information you voluntarily provide through website forms, online check-in systems, telephone calls, emails, text messages, patient portals, payment platforms, or other communications.

This information may include:

Standard website contact forms are intended for general inquiries. You should not include highly sensitive medical information, complete medical histories, Social Security numbers, payment-card information, or emergency information unless Stone Creek directs you to an appropriate secure system.

2.2 Information Collected Automatically

When you visit the website, Stone Creek and its service providers may automatically collect information such as:

This information may be collected through cookies, pixels, tags, scripts, software development kits, server logs, and similar technologies.

2.3 Telephone and Call Information

When you call Stone Creek, we may collect:

Calls may be monitored or recorded for quality assurance, training, security, documentation, or compliance purposes where permitted by law. When required, Stone Creek or its telephone provider will provide notice of recording.

2.4 Information Received From Third Parties

Stone Creek may receive information from organizations that support:

Information received from these organizations depends on the service involved and their applicable privacy practices.

3. How We Use Information

Stone Creek may use information to:

4. Cookies and Similar Technologies

Stone Creek may use cookies and similar technologies to support:

Cookies are small data files stored on a browser or device. Some cookies are necessary for the website to function, while others support analytics or advertising.

You may be able to block or delete cookies using your browser settings. Blocking cookies may interfere with website features, online check-in, forms, login functions, or saved preferences.

5. Analytics and Advertising

Stone Creek may use analytics and advertising providers, including platforms such as Google Analytics, Google Ads, Meta, call-tracking providers, or comparable services.

These providers may collect or receive information concerning:

Stone Creek uses this information to evaluate website performance, understand patient demand, improve communications, and measure advertising effectiveness.

Advertising and analytics providers process information according to their own privacy policies and contractual arrangements with Stone Creek.

Stone Creek does not authorize advertising vendors to use protected health information for their own independent advertising purposes in violation of applicable law.

6. How We Disclose Information

Stone Creek may disclose information in the following circumstances.

6.1 Healthcare Services

When you become a patient, information may be used or disclosed for treatment, payment, healthcare operations, care coordination, referrals, prescriptions, laboratory services, imaging, insurance processing, billing, and related healthcare activities as permitted by applicable law and Stone Creek’s Notice of Privacy Practices.

6.2 Service Providers

Stone Creek may provide information to vendors that perform services on its behalf, including:

These vendors may use information only as necessary to provide contracted services, subject to applicable agreements and legal requirements.

6.3 Insurance, Payment, and Benefit Administration

Stone Creek may disclose information to insurance companies, benefit administrators, claims processors, employers where legally authorized, and other payment-related entities to verify eligibility, process claims, obtain payment, coordinate benefits, and resolve billing matters.

6.4 Laboratories, Imaging Providers, Pharmacies, and Other Healthcare Organizations

Stone Creek may share relevant information with laboratories, imaging providers, pharmacies, medical suppliers, specialists, hospitals, emergency departments, and other healthcare professionals or organizations involved in a patient’s care.

6.5 Employer and Occupational Services

For employer-sponsored examinations, drug screens, work-injury services, or occupational-health programs, Stone Creek may disclose information as authorized by the patient and as permitted or required by applicable law.

The information disclosed may depend on the service, authorization, employer agreement, and legal requirements.

6.6 Legal and Safety Purposes

Stone Creek may disclose information when it reasonably believes disclosure is necessary or permitted to:

6.7 Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, ownership change, bankruptcy, or similar transaction, subject to applicable healthcare and privacy laws.

7. SMS and Text-Message Privacy

7.1 Consent

When required, Stone Creek will obtain affirmative consent before sending automated or marketing text messages.

Providing a telephone number alone does not necessarily constitute consent to receive marketing text messages.

Consent may be documented through an unchecked consent box, written agreement, text-message response, or another affirmative action permitted by law.

7.2 Types of Messages

Depending on your consent and relationship with Stone Creek, text messages may include:

Message frequency varies. Message and data rates may apply.

7.3 Opting Out

You may opt out of text messages by replying STOP.

For assistance, reply HELP or call Stone Creek at 737-344-4900.

An opt-out request may apply to the telephone number from which the request was received. Stone Creek may send one final message confirming the opt-out.

7.4 No Sale of SMS Consent Information

Stone Creek does not sell, rent, or provide SMS consent records, mobile opt-in data, or telephone numbers to unrelated third parties for those third parties’ independent marketing purposes.

Stone Creek may provide limited SMS-related information to communication vendors and other service providers that help Stone Creek deliver messages, process opt-out requests, maintain records, prevent fraud, or comply with legal obligations.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or messaging delivery, is permitted only as necessary to provide those services.

8. HIPAA and Protected Health Information

Certain individually identifiable health information created, received, maintained, or transmitted by Stone Creek may constitute protected health information under the Health Insurance Portability and Accountability Act and other healthcare privacy laws.

Stone Creek’s Notice of Privacy Practices explains:

This website Privacy Policy does not create rights concerning protected health information beyond those provided by applicable law or Stone Creek’s Notice of Privacy Practices.

When information is protected by HIPAA or another healthcare-specific privacy law, Stone Creek will handle that information according to the applicable law and Notice of Privacy Practices.

9. Sale of Personal Information and Targeted Advertising

Stone Creek does not sell personal information in exchange for money in the ordinary sense of the word “sell.”

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly and may classify certain disclosures of online identifiers to advertising or analytics providers as regulated activity.

Where required by applicable law, eligible individuals may request to opt out of the processing of personal information for:

Requests may be submitted using the contact methods in Section 13.

These rights may not apply to information exempt from state consumer-privacy laws, including certain protected health information, healthcare information, employment information, business-contact information, or information governed by other laws.

10. Data Retention

Stone Creek retains information for periods reasonably necessary to:

Retention periods differ depending on the information, the purpose for which it was collected, and applicable legal requirements.

Medical records and billing records may be subject to specific retention requirements and may not be deleted upon request where retention is required or permitted by law.

11. Data Security

Stone Creek uses reasonable administrative, physical, and technical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, loss, or destruction.

Safeguards may include:

No website, email system, text-message service, internet transmission, or electronic storage system is completely secure.

Stone Creek cannot guarantee absolute security. You should use caution when transmitting sensitive information electronically and use secure systems when Stone Creek makes them available.

12. Your Privacy Choices

You may:

Opting out of marketing communications does not prevent Stone Creek from sending necessary administrative, transactional, security, billing, or care-related communications where permitted by law.

13. State Consumer Privacy Rights

Depending on where you reside and whether an applicable privacy law covers Stone Creek’s processing, you may have the right to:

These rights are subject to exceptions, identity verification, legal limitations, and exemptions.

Healthcare information, protected health information, medical records, employment information, insurance information, and information maintained under other regulated programs may be excluded from some state consumer-privacy rights.

Submitting a Request

To submit a privacy request, contact:

Email: wecare@stonecreekuc.com
Subject line: Privacy Request

Or mail the request to:

Stone Creek Urgent Care, PLLC
Attn: Privacy Request
2586 South Interstate 35, Suite 114
San Marcos, Texas 78666

Describe the request and provide sufficient information for Stone Creek to identify the relevant records.

Stone Creek may request additional information to verify your identity and authority. Stone Creek will use verification information only to process and document the request.

Where permitted, an authorized agent may submit a request on your behalf. Stone Creek may require proof of the agent’s authorization and may verify your identity directly.

Appeals

If Stone Creek denies an eligible privacy request, you may submit an appeal using the same contact information with the subject line Privacy Appeal.

The appeal should explain why you believe the decision should be reconsidered.

14. Children’s Privacy

The general website is not directed to children under 13, and Stone Creek does not knowingly solicit personal information directly from children under 13 through general website features.

Parents and legal guardians may provide information concerning minors when seeking healthcare services, online check-in, appointments, or information.

If you believe a child submitted personal information without appropriate authorization, contact Stone Creek.

Medical information concerning minors will be handled according to applicable federal and Texas law, including laws governing parental access, minor consent, and confidential services.

15. Third-Party Links and Services

The website may link to or integrate with third-party services, including:

Third parties maintain their own privacy and security practices. Stone Creek is not responsible for a third party’s privacy policy, security, content, accessibility, or performance.

Review the privacy policies of third-party services before submitting information.

16. Do Not Track and Preference Signals

Some browsers offer “Do Not Track” settings. Because there is no universally accepted standard for responding to every Do Not Track signal, the website may not respond to all such signals unless required by law.

Where applicable law requires Stone Creek to recognize a valid browser-based opt-out preference signal, Stone Creek will process supported signals as required.

Browser settings may also allow you to block cookies or limit cross-site tracking.

17. Changes to This Privacy Policy

Stone Creek may update this Privacy Policy to reflect changes in:

The revised policy will be posted on this page with an updated Effective Date.

Material changes may also be communicated through the website or another appropriate method where required.

18. Contact Stone Creek

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Stone Creek Urgent Care, PLLC
2586 South Interstate 35, Suite 114
San Marcos, Texas 78666

Phone: 737-344-4900
Email: wecare@stonecreekuc.com
Website: https://stonecreekuc.com/

Questions or requests specifically involving protected health information may be handled under Stone Creek’s Notice of Privacy Practices and applicable healthcare privacy procedures.