Terms and Conditions

Terms and Conditions

Effective Date: July 23, 2026
Business Name: Stone Creek Urgent Care, PLLC (“Stone Creek Urgent Care,” “Stone Creek,” “we,” “us,” or “our”)
Website: https://stonecreekuc.com/
Email: wecare@stonecreekuc.com
Phone: 737-344-4900
Address: 2586 South Interstate 35, Suite 114, San Marcos, Texas 78666

1. Acceptance of These Terms

These Terms and Conditions govern your access to and use of the Stone Creek Urgent Care website and its online features.

By visiting the website, submitting a contact form, using an online check-in feature, requesting information, communicating with Stone Creek electronically, or otherwise interacting with the website, you acknowledge that you have read and agree to these Terms and Conditions.

Do not use the website if you do not agree to these Terms.

These Terms apply to website use and online interactions. Your receipt of healthcare services may also be subject to separate clinical consent forms, financial policies, insurance forms, intake documents, treatment agreements, authorizations, medication agreements, and Stone Creek’s Notice of Privacy Practices.

2. Not Medical Advice

Website content is provided for general informational and educational purposes. It is not individualized medical advice and should not be relied upon as a substitute for an evaluation by a qualified healthcare professional.

Information about symptoms, illnesses, injuries, medications, diagnostic testing, preventive care, medical weight management, IV therapy, hormone treatment, or other services does not establish that a particular service is safe, appropriate, necessary, or effective for you.

Do not delay seeking professional medical care because of information you read on this website.

3. Emergencies and Higher-Acuity Conditions

The website, contact forms, email address, online check-in system, and social media accounts are not emergency communication systems.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Potential emergencies may include, without limitation:

Stone Creek may determine that a patient’s condition requires emergency department care, specialist care, hospital evaluation, advanced imaging, or another level of treatment that Stone Creek does not provide.

4. No Provider-Patient Relationship Through Website Use

Accessing the website, submitting a form, sending an email, calling the clinic, or completing an online check-in does not by itself create a provider-patient relationship.

A provider-patient relationship is established only after Stone Creek accepts the patient for care and an appropriately licensed healthcare professional performs or initiates a clinical evaluation in accordance with applicable law and clinic policies.

Website communications should not be interpreted as a diagnosis, treatment recommendation, prescription, medical clearance, or guarantee that Stone Creek will accept or treat a particular condition.

5. Available Services

Stone Creek may provide urgent-care, preventive, routine, diagnostic, occupational, and wellness services, including:

The listing of a service on the website does not guarantee that the service will be available during a particular visit.

Service availability may depend on provider judgment, patient age, medical history, symptoms, contraindications, staffing, equipment, medication or supply availability, laboratory access, insurance requirements, applicable laws, and other clinical or operational considerations.

Stone Creek may decline, postpone, discontinue, or refer a requested service when a provider determines that the service is not clinically appropriate.

6. Individual Results and Treatment Decisions

Medical outcomes vary from person to person. Stone Creek does not guarantee:

All diagnoses and treatment decisions remain subject to professional clinical judgment.

7. Medical Weight-Management Services

Medical weight-management services require an individualized evaluation.

A request for weight-management care does not guarantee eligibility for any medication, injection, compounded medication, brand-name medication, treatment protocol, or dosage.

Treatment recommendations may depend on medical history, current medications, allergies, body mass index, laboratory findings, cardiovascular risk, pregnancy status, contraindications, previous treatment, insurance requirements, medication availability, and other clinical factors.

Weight-management medications and services may involve risks, side effects, monitoring requirements, laboratory testing, follow-up visits, lifestyle changes, and additional costs.

Results differ between patients, and no specific amount or rate of weight loss is guaranteed.

8. IV Therapy and Hydration

IV therapy is not appropriate for every patient or every condition.

Before providing IV therapy, Stone Creek may review the patient’s symptoms, medical history, medications, allergies, pregnancy status, vital signs, hydration status, kidney or heart conditions, and other relevant information.

Potential risks may include pain, bruising, bleeding, vein irritation, infiltration, infection, dizziness, allergic reaction, fluid imbalance, electrolyte disturbance, medication reaction, or other complications.

The type, amount, and ingredients of an IV treatment are determined by the treating provider. Patients are not guaranteed access to a requested formula, additive, medication, or infusion.

Stone Creek may recommend oral hydration, emergency evaluation, laboratory testing, another treatment, or no IV treatment based on clinical findings.

9. Hormone Evaluation and Treatment

Hormone-related symptoms may have multiple causes. Website information about hormone replacement therapy does not establish that hormone therapy is appropriate for a particular patient.

Eligibility may require a medical history, physical examination, laboratory testing, review of symptoms, medication review, risk assessment, follow-up monitoring, and other clinical measures.

Hormone treatment may involve risks, potential side effects, contraindications, ongoing laboratory testing, and periodic clinical reassessment.

Stone Creek does not guarantee that a patient will receive hormone medication, achieve a particular laboratory value, experience symptom improvement, or remain eligible for continued treatment.

10. Online Check-In, Walk-Ins, and Visit Times

Stone Creek may offer online check-in, walk-in visits, appointment requests, or third-party scheduling services.

Online check-in is provided for convenience. It does not guarantee:

Estimated visit or wait times may change because of patient volume, staffing, emergencies, patient acuity, testing requirements, clinical complexity, or operational circumstances.

Patients may be seen in an order determined by clinical need rather than arrival or check-in time.

11. Website Forms and Email Communications

Stone Creek’s standard website forms and general email address are intended for general administrative questions.

Do not use standard forms or unsecured email to submit:

Electronic communications may not be reviewed immediately. Submitting a message does not guarantee a response within a particular period.

Stone Creek may direct you to call the clinic, complete online check-in, use a patient portal, schedule an examination, or seek emergency care.

12. Telephone, Email, and SMS Communications

By providing your contact information, you authorize Stone Creek to respond through the contact method you requested or through another reasonable method related to your inquiry, subject to applicable law and your communication preferences.

12.1 Care-Related and Transactional Text Messages

When you affirmatively consent, Stone Creek may send text messages concerning:

Message frequency varies. Message and data rates may apply.

12.2 Marketing Text Messages

Stone Creek may send promotional or marketing text messages only when it has obtained the consent required by applicable law.

Marketing messages may concern clinic services, wellness programs, educational information, clinic announcements, or special offers.

Consent to marketing messages is not a condition of receiving treatment, completing online check-in, purchasing a service, or submitting a general inquiry.

12.3 Consent and Phone-Number Responsibility

Providing a phone number alone does not necessarily constitute consent to receive automated or marketing text messages.

Where consent is required, it must be provided through an affirmative action, such as checking an unchecked consent box or otherwise clearly agreeing to receive messages.

By providing a phone number, you represent that you are the subscriber or an authorized user of that number. You agree to notify Stone Creek if the number changes or is reassigned.

12.4 Opting Out and Requesting Help

You may opt out of text messages by replying STOP. For assistance, reply HELP or contact Stone Creek at 737-344-4900.

Stone Creek may send a final confirmation that your opt-out request was received.

Mobile carriers are not responsible for delayed or undelivered messages.

13. Insurance Information

Stone Creek may participate with certain insurance plans, but participation does not guarantee that:

You are responsible for verifying coverage, network participation, benefits, exclusions, co-payments, deductibles, coinsurance, referral requirements, and authorization requirements with your insurance company.

Insurance information displayed on the website may change and is provided for general convenience.

14. Pricing and Patient Financial Responsibility

Website pricing is an estimate or general description unless Stone Creek expressly states otherwise in writing.

Actual charges may vary based on:

You are responsible for charges not paid by insurance, including co-payments, deductibles, coinsurance, noncovered services, out-of-network charges, self-pay balances, elective or wellness services, and other amounts permitted by law.

Prices may be changed without advance notice. Applicable pricing is generally determined at the time services are provided.

15. Third-Party Laboratory, Imaging, Pharmacy, and Vendor Charges

Stone Creek may use outside laboratories, imaging providers, pharmacies, medication suppliers, payment processors, or other third parties.

These organizations may charge separately for their services. Stone Creek does not control their pricing, billing practices, insurance participation, processing times, privacy practices, or service availability.

Patients are responsible for reviewing and resolving bills issued by third-party providers.

16. Physicals, Drug Screens, and Employer-Related Services

Stone Creek may offer school, sports, employment, occupational, drug-screening, or other physical examinations.

Completion of an examination or test does not guarantee:

Final determinations may depend on clinical findings, employer policies, testing protocols, federal or state regulations, laboratory review, medical-review officer determinations, or third-party requirements.

17. Minors

The website is intended for adults and for parents or legal guardians seeking information or services for minors.

When submitting information for a minor, you represent that you are the minor’s parent, legal guardian, or otherwise authorized to provide the information and arrange care.

Age restrictions may apply to certain services. A parent or guardian may be required to attend the visit or provide consent, subject to applicable law.

18. Accuracy of Submitted Information

You agree to provide information that is accurate, current, and complete to the best of your knowledge.

You may not use the website to:

19. Intellectual Property

Unless otherwise stated, website content—including text, design, graphics, logos, photographs, icons, layouts, videos, service descriptions, and other materials—is owned by or licensed to Stone Creek and is protected by applicable intellectual-property laws.

You may view and print reasonable portions of the website for personal, noncommercial use.

You may not reproduce, modify, republish, sell, distribute, scrape, display, transmit, license, or commercially exploit website content without prior written permission from Stone Creek or the applicable rights holder.

20. Third-Party Websites and Platforms

The website may connect to third-party services, including:

Stone Creek does not control third-party websites or platforms and is not responsible for their content, availability, security, accessibility, privacy practices, terms, errors, or performance.

Your use of a third-party service is subject to that service’s own terms and privacy policy.

21. Website Accuracy and Availability

Stone Creek makes reasonable efforts to maintain accurate website information but does not warrant that all information is complete, current, or error-free.

Clinic hours, services, prices, insurance participation, providers, medications, supplies, appointment availability, check-in availability, and website features may change without notice.

The website may be interrupted by maintenance, technical failure, security events, third-party outages, or other circumstances.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

Stone Creek disclaims all express and implied warranties regarding the website, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, security, and non-infringement.

Stone Creek does not warrant that the website will operate without interruption, errors, security vulnerabilities, viruses, or other harmful components.

Nothing in this section disclaims obligations that cannot lawfully be disclaimed.

23. Limitation of Liability

To the fullest extent permitted by law, Stone Creek and its owners, members, providers, employees, contractors, affiliates, licensors, vendors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

These limitations apply only to website and online-service matters and are not intended to waive or restrict any patient right or remedy that cannot legally be waived or restricted.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Stone Creek and its owners, members, providers, employees, contractors, affiliates, vendors, and representatives from claims, losses, liabilities, costs, and expenses arising from:

25. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Disputes relating to these Terms or use of the website will be brought in an appropriate state or federal court located in Texas, unless applicable law requires otherwise.

26. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

27. No Waiver

Stone Creek’s failure to enforce a provision of these Terms does not waive its right to enforce that provision or any other provision later.

28. Changes to These Terms

Stone Creek may revise these Terms periodically.

The updated version will be posted on this page with a revised Effective Date. Your continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms.

29. Privacy Policy

Please review Stone Creek’s Privacy Policy for information about how Stone Creek collects, uses, discloses, and protects information obtained through the website and related online services.

Medical information maintained in connection with patient care may also be governed by Stone Creek’s Notice of Privacy Practices.

30. Contact Information

Questions about these Terms may be directed to:

Stone Creek Urgent Care, PLLC
2586 South Interstate 35, Suite 114
San Marcos, Texas 78666

Phone: 737-344-4900
Email: wecare@stonecreekuc.com
Website: https://stonecreekuc.com/